Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
At EcoNest Kitchen, we’re here to make your shopping experience smooth and enjoyable. Below are answers to some of our most commonly asked questions. If you don’t find what you’re looking for, feel free to contact us.
Shipping Questions
Q: How long does shipping take?
A: Standard shipping typically takes 10-20 business days, while expedited shipping (if available) takes 7-14 business days. Please check our Shipping Policy for more details.
Q: Can I track my order?
A: Absolutely! Once your order is shipped, you’ll receive a tracking number via email to monitor its journey.
Q: Do you ship internationally?
A: Yes! We currently ship to select international locations. If we don’t deliver to your country yet, stay tuned as we’re expanding.
Order & Payment Questions
Q: Can I change or cancel my order after placing it?
A: If your order hasn’t been shipped, you can contact us at info@econestkitchen.com to request changes or cancellations.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options at checkout.
Product Questions
Q: Are your products biodegradable?
A: Yes, all our products are made with eco-friendly materials and are 100% biodegradable.
Q: Are your products safe for food use?
A: Absolutely! Our products are designed to be food-safe and sustainable.
Q: Do you offer bulk or wholesale orders?
A: Yes, we do! Please contact us at info@econestkitchen.com for more information about bulk pricing and options.
Returns & Refunds
Q: What is your return policy?
A: We offer hassle-free returns for unused and unopened products within 30 days of delivery. Please visit our Return Policy for full details.
Q: How do I start a return?
A: Simply contact us at info@econestkitchen.com with your order details, and we’ll guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive your returned item.
Other Questions
Q: How can I contact you?
A: You can reach us via email at info@econestkitchen.com, through our Contact Us page, or on social media.
Q: How can I stay updated about new products and offers?
A: Sign up for our newsletter at the bottom of the page to stay in the loop on new arrivals, promotions, and sustainability tips.
Still have questions? We’re happy to help. Get in touch with us today!